Straightforward terms for shopping with Pest-Store. These terms apply to purchases for personal and household use.
Who you are buying from
Pest-Store is a trading name of Rat Pak Engineering Limited, registered in England and Wales, company number 03401042. VAT number GB143784789. Our registered office is The New House, Moor Lane, Thorpe on the Hill, Lincoln, LN6 9BW.
For orders, returns or complaints, email sales@pest-store.co.uk, call 01522 686070, or write to Pest-Store, Moor Lane, Thorpe on the Hill, Lincoln, LN6 9BW.
Your products and order
Product pages explain what is included, the price and relevant product details. Our launch boxes each include a key. Bait and traps are separate and are not included. Please check compatibility before buying; we can help if you are unsure.
Review your products, quantities, address and delivery service before continuing to Stripe. You can edit your basket before payment. Your order is an offer to buy; we accept it when we send your paid order confirmation. If we cannot accept an order, we will contact you and refund any payment taken for it. A payment screen showing an incomplete or cancelled payment does not confirm an order.
Prices and payment
All prices are in pounds sterling and include VAT. Delivery is charged once per order and included in your final total before payment. Buy 2 or 3 of the same box and save 5% per unit; buy 4 or more and save 10%. Each discounted unit price is rounded to the nearest penny. Different box types do not combine towards a quantity tier.
Payment is taken through Stripe when you place your order. Card payments are available, with Apple Pay on supported devices. Your statement may identify Pest-Store together with the payment account name Rat Pak. We do not store your full card details.
If we spot a pricing error before accepting your order, we will ask whether you wish to proceed at the corrected price or receive a refund. We will not charge an extra amount without your agreement.
Delivery
Standard delivery costs £3.50, or is free when the product subtotal after discounts is £50 or more. Premium delivery costs £5 at any order value. These rates include VAT and apply throughout the United Kingdom, including Northern Ireland, the Highlands and islands. We do not currently deliver to the Channel Islands or Isle of Man.
Standard delivery is estimated at 2–3 working days after dispatch; Premium at 1–2 working days. In-stock orders placed before 4pm Monday–Friday are scheduled for same-day dispatch, excluding bank holidays. Later orders move to the next working day. Arrival dates shown on the site are estimates, not guaranteed delivery appointments.
If your delivery is delayed, contact us and we will investigate with the carrier. We remain responsible for your goods until you, or someone you nominate, receives them. Unless we agree otherwise, we will deliver within 30 days. Your legal rights to cancel for non-delivery or a missed essential deadline are unaffected; contact us before ordering if a particular deadline is essential.
Changing your mind
You can cancel without giving a reason from the time you order until 14 days after the day you receive the goods. For one order delivered separately, this period starts after you receive the last item. Tell us clearly by email, phone or post before the cancellation period ends. You can use the optional form below, but do not have to.
Send the goods back within 14 days after telling us you are cancelling, to Pest-Store, Moor Lane, Thorpe on the Hill, Lincoln, LN6 9BW. Please include your order number and pack the goods securely, with the supplied key and accessories. You pay the direct return postage when simply changing your mind. Keep proof of posting.
We will refund the price paid for returned goods. When you cancel the whole order, we will also refund the cost of our least expensive standard delivery option available for that order. Any extra paid for Premium delivery is not included in a change-of-mind refund. If you return only part of an order, the original delivery charge remains unless a refund is required by law.
We refund to the original payment method, without a refund fee, within 14 days of receiving the goods back or receiving evidence that you sent them, whichever is earlier. If nothing has been dispatched, we refund within 14 days of cancellation. You can examine goods as you would in a shop. We may deduct any loss in value caused by handling beyond what is needed to establish their nature, characteristics and operation. There is no restocking fee.
Faulty, damaged or incorrect goods
Please contact us with your order number and a description of the problem. Photos can help but are not a condition of your rights. Goods must be satisfactory, fit for purpose and as described. For faulty goods you normally have a short-term right to reject within 30 days; repair, replacement and later refund rights may also apply. We cover reasonable return costs for faulty or incorrect goods. Contact us so we can arrange the appropriate return.
See our returns page for a quick guide. Nothing in these terms limits your statutory consumer rights.
Questions and responsibility
Our guides help you choose and use products. Read the instructions for the box and any separate bait or trap you use. We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill. We do not exclude responsibility for fraud, death or personal injury caused by negligence, or any liability that cannot legally be excluded. Products are supplied for domestic use; these terms do not cover trade purchases or resale.
Contact our team if something has gone wrong so we can work with you to put it right. These terms are governed by English law. If you live in Scotland or Northern Ireland, you retain the protection of the mandatory consumer laws and access to the courts where you live. The version supplied with your order applies to that order; later website changes do not change an existing contract.
Optional cancellation form
To: Pest-Store, Moor Lane, Thorpe on the Hill, Lincoln, LN6 9BW; sales@pest-store.co.uk.
I/We give notice that I/we cancel my/our contract for the following goods:
Goods and order number:
Ordered on / received on:
Name:
Address:
Date:
Signature (only if sent on paper):