Ordered the wrong box, changed your mind or need help with a problem? We’re here to help.
Changed your mind?
Tell us you want to cancel within 14 days after the day your order arrives, then return the items within a further 14 days. You do not need a reason. Email sales@pest-store.co.uk or call 01522 686070. Include your order number if you have it.
Return to: Pest-Store, Moor Lane, Thorpe on the Hill, Lincoln, LN6 9BW. Pack the box, key and supplied accessories securely. You pay the return postage for a change-of-mind return. Keep proof of posting.
What we refund
We refund the amount you paid for the returned goods. If you cancel the whole order, we also refund our least expensive Standard delivery charge for that order. Extra paid for Premium delivery is not refunded for a change of mind. There is no restocking fee. You may inspect goods as you would in a shop; a deduction can apply for loss in value caused by more handling than necessary.
Your refund goes to your original payment method within 14 days of us receiving your return or evidence that you sent it, whichever happens first. Your bank or payment provider may then take time to show it.
Faulty, damaged or wrong item?
Email us with the order number and what has happened. We cover reasonable return costs for faulty or incorrect goods and will help arrange the appropriate refund, repair or replacement. Your rights are not limited by the change-of-mind period.
Please tell us if a used box contains bait, a trap or contamination before sending it back, so we can help arrange a suitable return. This does not affect your consumer rights.
Cancel before dispatch
Contact us as soon as possible. If the order has already left, you can still use the cancellation process above. If nothing has been dispatched, we refund within 14 days of your cancellation.
The full cancellation rules and an optional cancellation form are in our terms of sale. You can cancel with any clear statement; using a form or obtaining a returns number is not required.